What can I do if there are connection problems and no soilkind connection can be established?

1. Check if an accessible WiFi signal is available and your device has access to it.
2. Restart the device. To do this, unplug the device, wait 10 seconds and then plug it back in. If the saved connection data is correct, the device will try to reconnect. Note: The device should not be restarted during composting, as this will abort the process.
3. Reconnect the device to the cloud. To do this, remove the device from your app. Press and hold the WiFi symbol on the soilkind display for more than 3 seconds. Then unplug the device. Wait 10 seconds and plug the device back in. Repeat the onboarding process described.
4. If your device still cannot be connected, please check your firewall and router settings. If necessary, contact our customer service.
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