soilkind repair service
You can send your defective soilkind directly from home to our repair center for repair. Please use our contact form on this page.
Report your repair
Inform us about your repair using our contact form and describe any damage. Please provide the following information so that we can process your repair quickly: first and last name, address, telephone number, email address and your desired pickup date. Once we have received all the information, we will check your repair request and you will receive a pickup confirmation via email. Please note: It is absolutely necessary that you are at home on the agreed date.
Get soilkind ready for the journey
To ensure that soilkind can travel safely, it is important that it no longer contains any organic waste and/or compost. Before packing soilkind, please run the throw-out process twice. This will ensure that there is no more biomass in the device. You can find detailed instructions further down on this page.
Pack your soilkind
Pack the item so that it cannot be damaged during transport. This also means that the transport lock on your device must be activated. Include a copy of your invoice in the package and be sure to put the repair slip with barcode in the package - this is the best way for us to identify your soilkind. We will send you the repair slip in advance via email. Note any transport instructions in the soilkind user manual.
Collecting your package
As soon as we have received and checked your request, we will confirm your shipping date via email. On your collection day, the dpd courier will bring a shipping label, stamp your package and get your soilkind ready for the journey. Please make sure that your soilkind composter is properly and safely packaged (see “How do I pack my soilkind?”)
Important: It is absolutely necessary that you are at home on the agreed date.
Receipt of the package at soilkind
Your package arrives at our repair center and is checked by us.
soilkind takes care of the repair
We will repair your device and send it back to you as quickly as possible. The repair time may vary depending on how many devices are currently being serviced. However, we will definitely keep you updated.
Get soilkind ready for the journey
In the following section you will find detailed step-by-step instructions on how to get your soilkind ready for shipping. Alternatively, you can also download this PDF.
Overview return shipment packaging
A Return box
B Paper wraps
C Cardboard protection water tank
D Film protection cutouts
E Short adhesive strips
F Long adhesive strip
G Upper pulp insert
H Lower pulp insert
B Paper wraps
C Cardboard protection water tank
D Film protection cutouts
E Short adhesive strips
F Long adhesive strip
G Upper pulp insert
H Lower pulp insert
How to prepare soilkind for shipment?
When receiving your return packaging, please make sure that it is undamaged and has no moisture damage to ensure that your return can be processed smoothly.
01
Empty the soilkind: Run the ejection process twice to empty all chambers. If you cannot operate the throw out process, remove the remaining organic waste from the upper chamber and clean the removable parts (lid, funnel, fluff filter) under running water.
02
Remove and empty the water tank. Activate the transport lock by pushing the lever down counterclockwise into a vertical position.
03
Insert cardboard protection (C) in place of the water tank.
04
Unplug to switch off soilkind and ensure the compost container is empty.
05
Apply adhesive strip (E) to the lid and sides.
How to pack soilkind for return?
01
Place the return box (A) upright and insert the lower pulp insert (H) with the recess facing upwards with the number 6.571-071.0 into the box.
02
Place the film protection (D) over the pulp insert. Use one of the large film protection cutouts here.
03
Insert soilkind into the pulp insert. Due to the weight and size, we recommend that you insert the soilkind with two people. You can grip the soilkind at the tank opening and at the power plug opening.
04
Insert the paper wraps (B) around soilkind one after the other.
05
Place the film protection (D) over soilkind. Use one of the large film protection cutouts here.
06
Place the upper pulp insert (G) with the number 6.571-072.0 on your soilkind.
07
Put the water tank in the protective padding (D).
08
Place the water tank upside down in the central recess in the upper pulp insert.
09
Insert the power cord into the recess.
10
Close the top of the box by folding in the short sides first, then the long sides. Then secure the top of the box with the longest piece of tape provided (F).
11
Close the short sides of the box with the short
adhesive tapes (E).
What soilkind stands for.
soilkind is making the world a better place from the ground up with compost.
