If the organic material in the drying chamber contains too much fat or oil, this can lead to a blockage in the transfer channel between the two chambers. As a result, the dried material is no longer transferred to the composting chamber and the composting chamber is not properly ventilated. The % display in collecting mode on the display does not change, even though the drying chamber is full. The blockage can be removed via the maintenance opening in the transfer channel.
If the upper drying chamber is too full or if large quantities (more than 2 liters) of waste have been put into the device at once, the opening of the ejection paddle can become blocked. This can lead to already dried material no longer being transferred to the composting chamber and composting not being able to start. The % display in collecting mode does not change even though the drying chamber is full.
If the drying chamber is filled too full or if large quantities (more than 2 liters) of waste are put into the device at once, the fresh air inlet in the drying chamber may become blocked. In this case, drying will take longer than usual.
An error code 40 indicates that the compost discharge opening of your soilkind device may be clogged. A possible cause for this can be a high fat content in the compost. Please note that oily waste should not be put into the device, or only in very small amounts, to prevent blockages. To resolve the current issue, please follow these steps:
Remove the compost bin and water tank from the device.
- Activate the transport lock.
- Take a picture of the discharge openings with your smartphone to see if both compost discharge openings are clogged.
- If there is a blockage, carefully remove it with a screwdriver.
- Dispose of the fallen compost properly.
- Check if the blockage has been successfully removed.
- Unlock the transport lock again.
- Reinsert the water tank and compost bin into the device.
If the error code 40 is still displayed, please contact our customer service for further assistance.