Terms & Conditions Germany

§ 1 Scope of Application

The following terms and conditions apply to all contracts concluded by soilkind GmbH (hereinafter referred to as soilkind) with consumers (hereinafter referred to as customer) within the scope of the online shop. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Deliveries are generally only possible within Germany; the contract language is German.

§ 2 Conclusion of Contract

The contractual partner of the customer is soilkind GmbH.

The product range presented in the online shop (devices and accessories for private users) is non-binding and merely constitutes a non-binding invitation to the customer to order goods. Technical and other changes are reserved within reasonable limits.

From this product range, items can be selected, reserved in a shopping cart, and ordered from soilkind. Before submitting the order, the customer has the opportunity to review and, if necessary, change all details (e.g., item description, item quantity, name, address, payment method). Only by clicking the "Order with obligation to pay" field does the customer submit a binding offer to soilkind to conclude a purchase contract. The receipt of the customer's order will be confirmed immediately by e-mail (acknowledgment of receipt). This acknowledgment of receipt does not constitute acceptance of the offer. A purchase contract is only concluded when the ordered goods are shipped to the customer. Upon shipment of the goods, the customer receives a shipping confirmation by e-mail with a tracking number for shipment tracking. These General Terms and Conditions can be printed or saved by the customer.

The customer can also save or print the content of their order immediately after placing it. The contractual provisions, including the General Terms and Conditions, will also be provided to the customer with the acknowledgment of receipt.

If the customer has placed their order as a guest and has not created a soilkind user account, the contract text can no longer be accessed by the customer via the soilkind website after submitting their order.

soilkind is entitled to limit the order to the usual household quantity. This applies both to the number of ordered products within a single order and to the placement of several orders for the same product where the individual orders comprise a usual household quantity.

§ 3 Right of Withdrawal for Consumers

Consumers have a right of withdrawal according to the provisions below. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Instructions on Withdrawal for Purchase Contracts

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (soilkind GmbH, Quellenstr. 7, D - 70376 Stuttgart, telephone number: (+49) 030 40 50 416 18, e-mail address: info@soilkind.com) by means of a clear statement (e.g., a letter sent by post, fax, or e-mail) of your decision to withdraw from this contract. You can use the sample withdrawal form, but this is not mandatory.

Withdrawal Form: Please Click Here

You can also exercise your right of withdrawal online at https://www.soilkind.com/pages/widerrufsformular. If you use this online function, we will immediately send you an acknowledgment of receipt with information on the content of the withdrawal declaration as well as the date and time of its receipt on a durable medium (e.g., by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal from Purchase Contracts

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than thirty days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of thirty days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

§ 4 Prices, Shipping Costs

All prices in the online shop include the statutory value-added tax.

For shipping the device, the customer incurs shipping costs of 13 EUR within Germany. Accessories and spare parts are shipped free of charge within Germany for an order value of 50 EUR or more; below this value, shipping costs are 6.50 EUR. The shipping costs will be displayed to the customer before placing their order. If a shipment is made in several partial deliveries, shipping costs will only be charged once. All prices include the statutory value-added tax.

§ 5 Payment, Default

The customer can pay the purchase price by credit card, PayPal, and KLARNA (SOFORT, Pay-in-3, Invoice Purchase).

For payment by credit card and PayPal, the payment time corresponds to the time of order. When using the payment service provider "PayPal", payment processing takes place via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use, viewable at www.paypal.com. This presupposes, among other things, that the customer opens a PayPal account or already has such an account.

In the event of a credit card chargeback, the customer undertakes to pay the price plus any incurred costs within 10 days of receiving the service. These costs include, among others, the costs arising from the credit card chargeback.

Payment options via Klarna Bank AB (publ) (“KLARNA”) are only available to customers with an email address. The following payment options are available via KLARNA:

Sofort: With the "Sofort" payment option, customers can pay the amount directly during the ordering process via their online banking account. KLARNA connects to the customer's bank account, and the invoice amount is immediately debited from it.

Pay-in-3: With "Pay-in-3", customers can pay the total amount in three equal installments. The first installment is due immediately upon order from your stored payment method, while the remaining installments are debited in the following two months.

With "Invoice Purchase", the customer first receives the goods and then has a certain period to settle the invoice amount. After the customer has selected KLARNA Invoice, they will be redirected to the KLARNA website. There, they can choose when they want to pay for the order. KLARNA issues the invoice to the customer, and the invoice amount must be transferred to KLARNA within the selected period.

If the customer defaults on payment, soilkind is entitled to demand default interest at a rate of 5% above the base rate announced by the European Central Bank per annum. If soilkind can prove a higher default damage, soilkind is entitled to claim it. The customer hereby agrees that soilkind or the payment service provider selected by the customer is entitled to send the invoice as an electronic invoice (invoice issued and received in an electronic format, e.g., as a PDF document) to the customer by e-mail. soilkind can, at its own discretion, also send the invoice to the customer on paper.

§ 6 Retention of Title

The delivered goods remain the property of soilkind until full payment.

§ 7 Delivery

soilkind is entitled to partial deliveries to a reasonable extent.

If soilkind is unable to deliver the ordered goods through no fault of its own, soilkind is entitled to withdraw from the contract with the customer. In this case, the customer will be informed immediately that the ordered product is not available and any payments already made will be reimbursed immediately. The statutory claims of the customer remain unaffected.

§ 8 Warranty

In the event of a material defect in the purchased item, the statutory provisions generally apply. This means that the customer can primarily demand subsequent performance, i.e., at their choice, redelivery or rectification of the defect. If the further statutory requirements are met, the customer is entitled to reduce the purchase price or withdraw from the contract. For claims for damages due to a defect in the purchased item, the regulations mentioned in § 10 of the General Terms and Conditions apply – additionally or in deviation from the statutory requirements.

Warranty claims expire according to statutory provisions. Material defects are not:

Wear and tear due to use or other natural wear; condition of the goods or damages that arise after the transfer of risk due to improper handling, storage or installation, non-observance of installation or handling instructions, excessive use or stress, or inadequate maintenance or care, condition of the goods or damages that arise due to force majeure, external influences not assumed under the contract, or due to the use of the goods outside the use assumed or customary under the contract.

§ 9 Digital Products and Goods with Digital Elements

If the contract concerns the provision of digital content or digital services (digital products) or such goods that contain digital products or are connected with them in such a way that the goods cannot fulfill their functions without these digital products (goods with digital elements), the provisions of this § 9 apply additionally. If the contract concerns goods that contain digital products or are connected with digital products in such a way that they can fulfill their functions even without these digital products, this § 9 only applies to the part of the contract that contains the digital product.

soilkind provides the customer with updates for a reasonable period, which are necessary to maintain the conformity of the digital product or the goods with digital elements. soilkind informs the customer about the updates and makes them available for retrieval. The customer is free to download and install the respective update. If the customer does not install the updates provided by soilkind, soilkind is not liable for defects that are solely due to the lack of the corresponding update, provided that soilkind has informed the customer about the consequences of a failed or improper installation and this is not due to faulty installation instructions provided by soilkind.

In the event of a product or legal defect in the digital product or the goods with digital elements that are the subject of the contract, § 8 applies accordingly, with the proviso that soilkind has the right of choice regarding the manner of subsequent performance for digital products.

§ 10 Damages, Limitation of Liability

soilkind is liable for damages only if intent or gross negligence exists. For simple negligence, soilkind is only liable for the breach of an obligation whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer can regularly rely. Otherwise, liability for damages of any kind, regardless of the legal basis, including liability for culpability during contract negotiations, is excluded.

If soilkind is liable for simple negligence, liability is limited to the damage that soilkind typically had to expect given the circumstances known at the time of contract conclusion.

The foregoing disclaimers and limitations of liability do not apply if soilkind has given a guarantee, or if it concerns damages resulting from injury to life, body or health, or if claims exist under the Product Liability Act.

The foregoing disclaimers and limitations of liability also apply to the benefit of our employees, vicarious agents and other third parties whom soilkind uses to fulfill the contract.

§ 11 Storage of Data, Data Protection

soilkind collects and stores the customer's data necessary for business transactions. When processing the customer's personal data, soilkind observes the statutory provisions. Details can be found in the data protection declaration of soilkind GmbH for the online shop, which can be accessed at https://soilkind-dev.myshopify.com/pages/datenschutzerklarung.

§ 12 Applicable Law, Final Provisions

For these terms and conditions and the entire legal relationship, the law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

The contract concluded between soilkind and the customer contains all agreements made between the parties regarding the subject matter of the contract. There are no verbal ancillary agreements.

§ 13 Provider Identification, Address for Service

The address for service and the address of soilkind for complaints and other declarations of intent is:

soilkind GmbH
Quellenstr. 7
DE-70376 Stuttgart
Email: info@soilkind.com

Managing Directors: Dr. Johannes Luschitz, Marina Nazmer

§14 Information on Online Dispute Resolution

We prefer to clarify your concerns in direct exchange with you and therefore do not participate in dispute resolution proceedings before a consumer arbitration board. Please contact us directly with any questions or problems.

Status: 11.06.2026