Du brauchst Hilfe?

Funktion & Benutzung

Produkt & Technische Daten

Wartung & Reinigung

WLAN Konnektivität

App

Retoure & Reparatur

Lieferung & Versand

Funktion & Benutzung

My fill level indicator on the display (x% collecting) does not change. Why is that?

My soilkind is blocked. What can I do?

My soilkind takes an unusually long time to dry. Is this normal?

My soilkind produces odors every now and then. Is this normal?

My soilkind is making noises. Is this normal?

How does the self-cleaning process work? What is being cleaned?

How often do I need to change the soilkind filter?

Will there be anything left of my organic waste other than compost?

What do I do with all this compost?

What is the difference between garden compost, fresh soilkind compost and fertilizer?

How can soilkind turn organic waste into compost so quickly?

How long does it take for soilkind to turn my waste into compost?

What types of food can I dispose of in soilkind?

Can I start the composting process manually?

How much organic waste can I put in soilkind?

Produkt & Technische Daten

Where can I find the operating instructions?

Can I unplug soilkind if I'm away for the weekend or if I go on vacation for a longer period of time?

Can I use an extension cord for soilkind and plug it into a power strip if the nearest power outlet is too far away?

Where is the best location for soilkind?

How loud is soilkind?

For which household size is soilkind best suited?

How much energy does soilkind need?

What is included in delivery?

What voltage does soilkind work with?

What are the dimensions and weight of a soilkind composter?

Wartung & Reinigung

The % display in collecting mode does not change even though the drying chamber is full. What can I do?

My soilkind is blocked. What can I do?

What is the best way to clean the upper chamber if it is dirty or sticky?

How often do I need to change the soilkind filter?

Do I need to clean the inside of my soilkind?

WLAN Konnektivität

What happens if I don't have a WiFi connection?

App

Can I use the app on more than one mobile device with just one account?

Which mobile devices can I use the app with?

What can I do if there are connection problems and no soilkind connection can be established?

Can I delete my stored personal data?

How can I change my password?

Can I also control soilkind via Amazon Alexa?

Retoure & Reparatur

How can I contact soilkind?

How quickly will I receive my refund if I return the device?

If a warranty claim occurs, can I transport soilkind lying down in the car?

When is a warranty claim valid?

Lieferung & Versand

Why does soilkind need to be carefully packaged?

How long does it take to receive my product?

Which parcel service do you use to ship the product?