Return

Please inform us about your return using our contact form and state the reason for your return. Please provide the following information so we can process your return promptly: first and last name, address, telephone number, email address, as well as your order number, the serial number of your device, and your preferred pickup date (Mon-Fri). Once we receive all the information, we will review your return request. You will receive your return packaging from us and a pickup confirmation via email. Please note: It is absolutely necessary that you are at home on the agreed date.

How do I pack my soilkind? Pack the item so that it cannot be damaged during transport. This also means that your device's transport lock must be activated. Activate the transport lock by turning the lever clockwise to a horizontal position. Please include a copy of your invoice and the barcoded repair slip in the package – this will help us best identify your Soilkind. We will send you the repair slip in advance via email. Please note any transport instructions in the soilkind operating instructions .

Once you have securely packed your soilkind and notified us via email that it is ready for pickup, we will confirm your pickup date via email. On the day of pickup, the GLS courier will bring a shipping label, pre-paid your package, and prepare your soilkind for its journey. Please ensure that your soilkind composter is properly and securely packaged. Important: It is absolutely necessary that you be home on the agreed appointment. Unfortunately, it is not possible to specify a specific time slot.

Once your package arrives at our returns center, we conduct a thorough quality control check.

After the final processing and inspection of the soilkind, you will receive a refund of your purchase price within 14 days using your original payment method.