General Terms and Conditions Austria

for the soilkind online shop (as of June 2026)

§ 1 Scope of Application

The following terms and conditions apply to all contracts concluded by soilkind GmbH (hereinafter soilkind) with consumers (hereinafter customer) within the framework of the online shop. 

Delivery is made from Germany; the contract language is German.

§ 2 Conclusion of Contract

The customer's contractual partner is soilkind GmbH. 

The product range presented in the online shop (devices and accessories for private users) is subject to change and merely represents a non-binding invitation to the customer to order goods.

From this product range, items can be selected, reserved in a shopping cart, and ordered from soilkind. Before submitting the order, the customer has the opportunity to review all details (e.g., item description, item quantity, name, address, payment method) and to change them if necessary. Only by clicking the "Order with obligation to pay" button does the customer submit a binding offer to soilkind to conclude a purchase contract. The receipt of the customer's order will be confirmed immediately by e-mail (acknowledgment of receipt). This acknowledgment of receipt does not constitute acceptance of the offer. A purchase contract is only concluded when the ordered goods are shipped to the customer. Upon shipment of the goods, the customer will receive a shipping confirmation by e-mail with a tracking number for shipment tracking. The customer can print or save these General Terms and Conditions.

The customer can also save or print the content of their order immediately after placing it. The contractual provisions, including the General Terms and Conditions, will be provided to the customer again with the acknowledgment of receipt.

soilkind is entitled to limit the order to a household-standard quantity. This applies both to the number of ordered products within a single order and to placing multiple orders for the same product where individual orders comprise a household-standard quantity.

§ 3 Right of Withdrawal for Consumers

Consumers are entitled to a right of withdrawal according to the provisions below.

Instructions on withdrawal for purchase contracts

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day the contract is concluded, i.e., from the day the ordered goods are shipped to the customer.

To exercise your right of withdrawal, you must inform us (soilkind-GmbH, Quellenstr. 7, D - 70376 Stuttgart, phone number: (+49) 030 40 50 416 18, e-mail address: info@soilkind.com) by means of a clear statement (e.g., a letter sent by post, fax, e-mail or telephone) of your decision to withdraw from this contract. You can use the sample withdrawal form linked below, which is not mandatory. Click here

You can also exercise your right of withdrawal online at https://www.soilkind.com/pages/widerrufsformular. If you use this online function, we will immediately send you an acknowledgment of receipt on a durable medium (e.g., by e-mail) with information on the content of the withdrawal declaration and the date and time of its receipt. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal from Purchase Contracts

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than thirty days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than thirty days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of thirty days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

§ 4 Prices, Shipping Costs

All prices in the online shop include the statutory value-added tax. The amount of the VAT included will be displayed to the customer before placing their order.

For the shipment of devices within Austria, standard shipping costs of 18 EUR apply to the customer. For the shipment of accessories and spare parts within Austria, standard shipping costs of 11 EUR apply to the customer. The shipping costs will be displayed to the customer before placing their order. If a shipment is made in several partial deliveries, the shipping costs will only be charged once. All prices include the statutory value-added tax.

§ 5 Payment, Default

The customer can pay the purchase price by credit card, PayPal, and KLARNA (SOFORT, Pay-in-3, Invoice Purchase).

For payment by credit card and PayPal, the time of payment corresponds to the time of the order. When using the payment service provider "PayPal," payment processing takes place via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use, available at www.paypal.com. This presupposes, among other things, that the customer opens a PayPal account or already has such an account.

In the event of a credit card chargeback, the customer undertakes to pay the price within 10 days of receipt of the service. 

Payment options via Klarna Bank AB (publ) (“KLARNA”) are only available to customers with an email address. The following payment options are available via KLARNA:

Sofort: With the "Sofort" payment option, customers can pay the amount directly during the order process via their online banking account. KLARNA connects to the customer's bank account, and the invoice amount is debited immediately. 

Pay-in-3: With "Pay-in-3," customers can pay the total amount in three equal installments. The first installment is due immediately upon ordering from your stored payment method, while the remaining installments will be debited in the following two months.

With "Invoice Purchase," the customer first receives the goods and then has a certain period to settle the invoice amount. After the customer has selected KLARNA Invoice, they will be redirected to the KLARNA website. 

There, they can choose when they want to pay for the order. KLARNA issues the invoice to the customer, and the invoice amount must be transferred to KLARNA within the selected period. 

If the customer is in default of payment, soilkind is entitled to demand default interest of 5%. If soilkind can prove higher damages due to default, soilkind is entitled to claim these. The customer hereby agrees that soilkind or the payment service provider selected by the customer is entitled to send the invoice as an electronic invoice (invoice issued and received in an electronic format, e.g., as a PDF document) to the customer by email. soilkind may also send the invoice to the customer on paper at its discretion.

§ 6 Retention of Title

The delivered goods remain the property of soilkind until full payment has been received.

§ 7 Delivery

soilkind is entitled to make partial deliveries to a reasonable extent.

If soilkind is unable to deliver the ordered goods through no fault of its own, soilkind is entitled to withdraw from the contract with the customer. In this case, the customer will be informed immediately that the ordered product is not available, and any payments already made will be refunded without delay. The customer's statutory claims remain unaffected.

§ 8 Warranty

In the event of a material defect in the purchased item, the statutory provisions apply. Warranty claims expire according to the statutory provisions.

§ 9 Digital Products and Goods with Digital Elements

If the contract concerns the provision of digital content or digital services (digital products) or goods that contain or are connected to digital products in such a way that the goods cannot fulfill their functions without these digital products (goods with digital elements), the provisions of this § 9 shall apply in addition. If the contract concerns goods that contain or are connected to digital products in such a way that they can fulfill their functions even without these digital products, this § 9 shall only apply to the part of the contract that contains the digital product.

soilkind provides the customer with updates that are necessary to maintain the conformity of the digital product or the goods with digital elements. soilkind informs the customer about the updates and makes them available for retrieval. The customer is free to download and install the respective update. If the customer does not install the updates provided by soilkind, soilkind shall not be liable for defects that are solely due to the lack of the corresponding update, provided that soilkind has informed the customer about the consequences of a failed or improper installation and this is not due to faulty installation instructions provided by soilkind.

§ 10 Damages, Limitation of Liability

soilkind is only liable for damages in the event of intent or gross negligence. 

This limitation of liability for damages does not apply if soilkind has given a guarantee, nor if it concerns damages resulting from injury to life, body or health of a person, or if claims exist under the Product Liability Act.

The foregoing disclaimers also apply in favor of our employees, vicarious agents, and other third parties whom soilkind uses to fulfill the contract.

§ 11 Data Storage, Data Protection

soilkind collects and stores the customer's data necessary for business transactions. When processing the customer's personal data, soilkind observes the statutory provisions. Details can be found in the data protection declaration of soilkind GmbH for the online shop, which can be accessed at https://soilkind-dev.myshopify.com/pages/datenschutzerklarung.

§ 12 Applicable Law, Final Provisions

Unless compelling statutory provisions dictate otherwise, the applicability of Austrian substantive law is agreed upon, excluding the rules of international private law and the UN Convention on Contracts for the International Sale of Goods, as well as all provisions related to the UN Convention on Contracts for the International Sale of Goods.

The contract concluded between soilkind and the customer contains all agreements made between the parties regarding the subject matter of the contract. There are no verbal side agreements.

§ 13 Provider Identification, Address for Service

The address for service and the address of soilkind for complaints and other declarations of intent is:

soilkind GmbH
Quellenstr. 7
DE-70376 Stuttgart
Email: info@soilkind.com
Register Court: Stuttgart, HRB 772132
VAT identification number: DE345136543
Managing Directors: Dr. Johannes Luschitz, Marina Nazmer

§ 14 Information on Online Dispute Resolution

We prefer to clarify your concerns through direct exchange with you and therefore do not participate in dispute resolution proceedings before a consumer arbitration board. Please contact us directly with any questions or problems.

Status: 11.06.2026